The Outdoor GreatRoom Company Crystal Fire Plus Round Gas Burner Insert and Plate Kit

Orders are processed within 1 to 3 business days and shipped Monday through Friday. Once shipped, delivery typically takes 4 to 6 business days within the Continental U.S. (excluding Alaska, Hawaii, and U.S. territories) via UPS, FedEx, USPS, or LTL freight for larger items. Total estimated delivery time is 5 to 9 business days. All orders include free shipping, and tracking details will be emailed once your order is on the way.

Freight shipments are curbside delivery only, and the carrier will contact you to schedule a drop-off time. A signature is required, and you’ll need to move the item from curbside to your desired location. If your order arrives damaged or incomplete, email us within 24 hours at support@vivaalfresco.com with your order number and photos. For more information, view our full Shipping Policy or contact us—we’re happy to assist.

At Viva Alfresco, we stand behind every premium outdoor product we sell. If you’re not completely satisfied, you have 30 days from delivery to request a return—items must be unused, in original packaging, and include all accessories.

We do not accept returns on custom items, clearance items, or products damaged from misuse. To start a return or exchange, simply email us at support@vivaalfresco.com with your order details. We’ll respond within 2 business days and provide a free return label for eligible cases, including damaged, defective, or incorrect shipments. No restocking fees or hidden charges—just a smooth process.

Refunds are issued to your original payment method within 10 days of receiving and inspecting the item. Orders can be canceled within 24 hours for a full refund. Check our full Return and Refund Policy for more details, or reach out with questions—we’re here to help!

At Viva Alfresco, we stand behind the quality of our premium outdoor living products and are committed to ensuring your satisfaction. Each product comes with a manufacturer’s warranty, with terms that vary depending on the brand and item. For the most accurate and up-to-date warranty details specific to your purchase, we encourage you to contact our support team at support@vivaalfresco.com.

While we are happy to guide you through the process of initiating a warranty claim, please note that Viva Alfresco does not directly underwrite or process warranty claims. It is the customer’s responsibility to file a claim directly with the manufacturer. Our team is here to assist by providing clear guidance and any necessary information to help you get started. For prompt assistance or comprehensive warranty details for your product, reach out to us at support@vivaalfresco.com or call +1 307-400-7256 during our business hours (Monday – Sunday, 9:00 AM – 6:00 PM EST). We’re here to ensure you receive the support you need!