Free shipping on orders over $100*

Payment Policy

Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • Bank Transfers (for Large Orders): If you are placing a large order and prefer to pay via bank transfer, please contact us for details.
  • Buy Now, Pay Later Options: Depending on eligibility, we may offer financing or installment payment plans through third-party providers. Details will be available at checkout.

Currency

All transactions on Viva Alfresco are conducted in United States Dollars (USD). Prices displayed on our website are in USD, and any applicable taxes or shipping fees will also be reflected in USD at checkout.

Payment Processing

Order Confirmation

  • Once your payment has been processed successfully, you will receive an order confirmation email with your order details and a summary of your purchase.
  • If you do not receive a confirmation email within a few minutes of completing your order, please check your spam/junk folder or contact us at support@vivaalfresco.com.

Payment Authorization

  • All transactions are subject to authorization by your payment provider.
  • If your payment is not authorized or declined, your order will not be processed.
  • Viva Alfresco is not responsible for any fees or charges imposed by your bank or payment provider in relation to your transaction.

Security & Privacy

  • We prioritize your privacy and data security by using industry-leading encryption technology to process all payments securely.
  • Viva Alfresco does not store or share your payment details with third parties without your explicit consent.
  • Our payment processing system is fully compliant with PCI-DSS (Payment Card Industry Data Security Standard) regulations to ensure secure transactions.

Refunds and Cancellations

Refund Policy

  • Please review our Refund Policy for details on returns, refunds, and exchanges.
  • If you are eligible for a refund, the amount will be credited back to your original payment method within 5-10 business days, depending on your financial institution.

Order Cancellations

  • If you need to cancel an order, please contact us at support@vivaalfresco.com as soon as possible.
  • Orders that have already been processed or shipped may not be eligible for cancellation.
  • If an order cannot be canceled, you may be eligible to return it under our Refund Policy.

Contact Us

If you have any questions or concerns about our payment policy or need assistance with your order, please reach out to us:

We appreciate your trust in Viva Alfresco and look forward to helping you create your perfect outdoor living space!