Empire Stove St. Clair 3000

Orders are processed within 1 to 3 business days and shipped Monday through Friday. Once shipped, expect delivery in 4 to 6 business days within Continental United States (excluding Alaska, Hawaii, and U.S. territories). states via UPS, FedEx, USPS, or LTL freight for larger items. The total Estimated delivery time (including processing) is 5 to 9 business days. Enjoy free shipping on all orders. You’ll receive tracking details as soon as your package is on its way.

For oversized items shipped via freight, delivery is curbside, and the carrier will schedule an appointment with you. Please note, you’ll need to move these items from the curb to your desired spot, and a signature is required. If your order arrives damaged or incorrect, contact us within 24 hours at support@vivaalfresco.com with your order number and photos. Check our full Shipping policy for more details, or reach out with questions—we’re here to help!

Return Eligibility and Process

You have 30 days from delivery to initiate a return for unused, unassembled items in their original condition, with all packaging, accessories, manuals, and proof of purchase included. Non-returnable items include custom or special-order products, clearance items, gift cards, or items damaged due to misuse. To start a return, email support@vivaalfresco.com with your order number, product name, reason for return, and photos if applicable. Our team will review your request within 2 business days, provide return instructions, and issue a free downloadable return label. Viva Alfresco covers all return shipping costs for eligible returns, including defective, damaged, or incorrect items, with no restocking or payment processing fees.

Refunds, Exchanges, and Cancellations

Refunds are processed within 10 days after we receive and inspect the returned item, issued to the original payment method. For damaged or incorrect items, contact us within 24 hours of delivery at support@vivaalfresco.com with photos and a description for replacement or return instructions. Exchanges for defective or non-defective items in original condition are accepted, with a free return label provided. Orders can be canceled within 24 hours of purchase for a full refund; after shipping, they follow the return policy. For refused or undeliverable packages due to incorrect addresses, we provide a free return label. For any questions, reach out to support@vivaalfresco.com—we’re here to assist!

At Viva Alfresco, we stand behind the quality of our premium outdoor living products and are committed to ensuring your satisfaction. Each product comes with a manufacturer’s warranty, with terms that vary depending on the brand and item. For the most accurate and up-to-date warranty details specific to your purchase, we encourage you to contact our support team at support@vivaalfresco.com.

While we are happy to guide you through the process of initiating a warranty claim, please note that Viva Alfresco does not directly underwrite or process warranty claims. It is the customer’s responsibility to file a claim directly with the manufacturer. Our team is here to assist by providing clear guidance and any necessary information to help you get started. For prompt assistance or comprehensive warranty details for your product, reach out to us at support@vivaalfresco.com or call +1 307-400-7256 during our business hours (Monday – Sunday, 9:00 AM – 6:00 PM EST). We’re here to ensure you receive the support you need!