Bromic Platinum Smart-Heat Electric Series (Includes Mounting Bracket)

Orders are processed within 1 to 3 business days and shipped Monday through Friday. Once shipped, expect delivery in 4 to 6 business days within Continental United States (excluding Alaska, Hawaii, and U.S. territories). states via UPS, FedEx, USPS, or LTL freight for larger items. The total Estimated delivery time (including processing) is 5 to 9 business days. Enjoy free shipping on all orders. You’ll receive tracking details as soon as your package is on its way.

For oversized items shipped via freight, delivery is curbside, and the carrier will schedule an appointment with you. Please note, you’ll need to move these items from the curb to your desired spot, and a signature is required. If your order arrives damaged or incorrect, contact us within 24 hours at support@vivaalfresco.com with your order number and photos. Check our full Shipping policy for more details, or reach out with questions—we’re here to help!

You may return eligible items within 30 days of delivery, provided they are unused, unassembled, and in their original packaging with all accessories, manuals, and proof of purchase included. To start a return, email us at support@vivaalfresco.com with your order number, product details, and reason for return. Once approved within 2 business days, you’ll receive instructions and a downloadable and printable return label at no cost to you.

We cover all return shipping costs for eligible returns, including defective, damaged, or incorrect items, using the provided return label. We do not charge restocking fees for returns, and no additional payment processing fees will apply. Refunds are processed within 10 business days of receiving and inspecting the item, issued to your original payment method.

Certain items, including custom or special-order products, clearance items, gift cards, and anything damaged due to misuse, cannot be returned. For damaged or incorrect deliveries, please notify us within 24 hours at support@vivaalfresco.com with photos, and we’ll arrange a replacement or refund, including a free return label. Orders can be canceled within 24 hours of purchase for a full refund. Once shipped, orders fall under our return policy, with a free return label provided. If you have questions or need help, we’re just an email away—reach out anytime!

At Viva Alfresco, we stand behind the quality of our premium outdoor living products and are committed to ensuring your satisfaction. Each product comes with a manufacturer’s warranty, with terms that vary depending on the brand and item. For the most accurate and up-to-date warranty details specific to your purchase, we encourage you to contact our support team at support@vivaalfresco.com.

While we are happy to guide you through the process of initiating a warranty claim, please note that Viva Alfresco does not directly underwrite or process warranty claims. It is the customer’s responsibility to file a claim directly with the manufacturer. Our team is here to assist by providing clear guidance and any necessary information to help you get started. For prompt assistance or comprehensive warranty details for your product, reach out to us at support@vivaalfresco.com or call +1 307-400-7256 during our business hours (Monday – Sunday, 9:00 AM – 6:00 PM EST). We’re here to ensure you receive the support you need!