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Bromic Heating  |  SKU: BH3030003

Bromic Ceiling Mounting Pole Kit for Gas Heaters

$311.00

Shipping & Delivery

Orders are processed within 1 to 3 business days and shipped Monday through Friday. Once shipped, expect delivery in 4 to 6 business days to the 48 contiguous U.S. states via UPS, FedEx, USPS, or LTL freight for larger items. Enjoy free shipping on orders over $100, or a flat $9.95 fee for orders below that. You’ll receive tracking details as soon as your package is on its way.

For oversized items shipped via freight, delivery is curbside, and the carrier will schedule an appointment with you. Please note, you’ll need to move these items from the curb to your desired spot, and a signature is required. If your order arrives damaged or incorrect, contact us within 24 hours at support@vivaalfresco.com with your order number and photos. Check our full Shipping policy for more details, or reach out with questions—we’re here to help!

Returns & Refunds

You may return eligible items within 30 days of delivery, provided they are unused, unassembled, and in their original packaging with all accessories, manuals, and proof of purchase included. To start a return, email us at support@vivaalfresco.com with your order number, product details, and reason for return. Once approved within 2 business days, you’ll receive instructions—please note that return shipping costs are your responsibility unless the item is defective, damaged, or incorrect. A 25% restocking fee applies to all returns, except in cases of defects or errors on our part. Refunds are processed within 10 business days of receiving and inspecting the item, issued to your original payment method (original shipping fees are non-refundable).

Certain items, including custom or special-order products, clearance items, gift cards, and anything damaged due to misuse, cannot be returned. For damaged or incorrect deliveries, please notify us within 24 hours at support@vivaalfresco.com with photos, and we’ll arrange a replacement or refund at no extra cost, including a prepaid shipping label. Orders can be canceled within 24 hours of purchase for a full refund, but once shipped, they fall under our return policy. If you have questions or need help, we’re just an email away—reach out anytime!

Warranty

Each product comes with a dedicated warranty, the terms of which vary depending on the brand and item. For the most accurate and up-to-date warranty details specific to your purchase, we strongly encourage you to get in touch with our support team directly.

Should you have any questions or need comprehensive warranty information for a particular product, please don’t hesitate to contact us at support@vivaalfresco.com. Our team is here to provide you with prompt assistance and clear, reliable answers.

Need Assistance?

Email us at support@vivaalfresco.com or chat with one of our trusted experts today.

Bromic Gas Mounting Poles ensure that your gas heater will be suspended at just the right height (between 8′ and 9′), so it delivers the optimum amount of heat. Suitable for both our Tungsten and Platinum Gas Collections, the poles come in six different sizes to suit a variety of ceiling heights.

Can I use these poles for both the Tungsten and the Platinum Gas Heaters?

Yes, our gas mounting poles are suitable for both our Platinum and Tungsten Gas Collections.

How do I know what's the right pole length for my space?

In order to determine the ceiling pole length, just add the length of the pole to the overall heater and bracket height (16.6”) then subtract the distance from floor to ceiling or beam where the pole will be mounted. This will give you the distance from the bottom of the heater to the floor which we recommend being between 8′ and 9′ (optimum effective height) from the floor. Please make sure your installer follows clearances as detailed in the installation guide. For further advice on which product is right for your space, please contact our friendly design team.

Can the poles be installed at an angle?

No. Ceiling poles must drop down straight and not mounted so the pole is on an angle. The adjustment at pole mounting point is only meant to adjust to a pitched ceiling so that the pole can still drop down 100% vertically.

Bromic Gas Mounting Poles ensure that your gas heater will be suspended at just the right height (between 8′ and 9′), so it delivers the optimum amount of heat. Suitable for both our Tungsten and Platinum Gas Collections, the poles come in six different sizes to suit a variety of ceiling heights.

Can I use these poles for both the Tungsten and the Platinum Gas Heaters?

Yes, our gas mounting poles are suitable for both our Platinum and Tungsten Gas Collections.

How do I know what's the right pole length for my space?

In order to determine the ceiling pole length, just add the length of the pole to the overall heater and bracket height (16.6”) then subtract the distance from floor to ceiling or beam where the pole will be mounted. This will give you the distance from the bottom of the heater to the floor which we recommend being between 8′ and 9′ (optimum effective height) from the floor. Please make sure your installer follows clearances as detailed in the installation guide. For further advice on which product is right for your space, please contact our friendly design team.

Can the poles be installed at an angle?

No. Ceiling poles must drop down straight and not mounted so the pole is on an angle. The adjustment at pole mounting point is only meant to adjust to a pitched ceiling so that the pole can still drop down 100% vertically.