At Viva Alfresco, we strive to provide our customers with a seamless and reliable shipping experience. Please review our shipping policy to understand our processing times, delivery expectations, and other important shipping details.
Order Processing & Handling Time
- Orders are processed and shipped between Monday to Friday.
- Our standard handling time is 1 to 3 business days after order confirmation.
- Orders placed before 12PM EST will begin processing the same business day. Orders placed after the cutoff time 12PM EST will be processed the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Transit Times
- We ship exclusively to the 48 contiguous United States (excluding Alaska, Hawaii, and U.S. territories).
- Our standard transit time is 4 to 6 business days depending on the destination.
- Small packages are shipped via UPS, FedEx, or USPS.
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Larger or heavier items are shipped via LTL Freight and may require a scheduled delivery.
Total delivery duration (inc. processing) - 5 to 9 business days.
Shipping Costs
- FREE SHIPPING is available for all orders over $100.
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Orders under $100 will be charged a flat shipping fee of $9.95.
Freight Delivery for Large Items
For oversized and heavy items that ship via LTL freight:
- Curbside Delivery: The driver will deliver the item to the curbside or driveway of your residence or business.
- The freight carrier will contact you in advance to schedule a delivery appointment.
- You are responsible for moving the item from the curb to your desired location.
- Signature is required upon delivery.
- If the delivery location is inaccessible for large freight trucks, an alternative delivery arrangement may be required.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your shipment.
Damaged or Missing Shipments
We take great care in packaging and shipping your items. However, if your order arrives damaged or with missing components, follow these steps:
- Inspect Your Package: Upon delivery, check for visible damage before signing the delivery receipt.
- Document the Damage: If you notice any damage, note it on the delivery receipt and take clear photos of the damaged item and packaging.
- Contact Us Immediately: Report the damage within 24 hours of delivery by emailing support@vivaalfresco.com with the following:
- Order number
- Photos of the damage (including packaging)
- Description of the issue
- Keep the Packaging: Retain all original packaging materials until the claim process is completed.
Failure to report damage within the specified time frame may void eligibility for a claim or replacement.
Order Delays & Exceptions
- If your order is delayed beyond the estimated delivery time, we will notify you as soon as possible.
- We are not responsible for shipping delays due to carrier disruptions, weather conditions, or unforeseen circumstances.
- If you have not received your order and it is significantly past the estimated delivery date, please contact us at support@vivaalfresco.com or call +1 307-400-7256.
Order Cancellations & Changes
- Orders may be canceled only if they have not yet been shipped.
- If you need to cancel or modify your order, please contact us immediately at support@vivaalfresco.com or call +1 307-400-7256.
- If your order has already shipped, it will need to be processed as a return under our Return & Refund Policy.
Incorrect Shipping Address
- Customers are responsible for ensuring that the shipping address is correct at the time of order placement.
- If an incorrect address is provided, and the package is returned to us, the customer will be responsible for additional shipping fees to re-send the order.
Shipment Refusal or Undeliverable Packages
- If a package is refused upon delivery or marked as undeliverable due to incorrect address entry, the customer is responsible for return shipping fees and a 25% restocking fee.
Contact Information
If you have any questions about our shipping policy, feel free to reach out to us:
Email: support@vivaalfresco.com
Phone: +1 307-400-7256