Effective Date: February 27, 2025
At Viva Alfresco, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, purchase our products, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address, payment information, and any other details provided during purchases or account registration
- Browsing Information: IP address, browser type, pages visited, time spent on our website, and referring URLs.
- Communication Data: Emails, customer service inquiries, and feedback submitted through our website.
- Cookies and Tracking Technologies: We use cookies and similar tracking tools to enhance your browsing experience.
2. How We Use Your Information
We collect personal data to:
- Process and fulfill orders, including payment processing and shipping.
- Provide customer support and respond to inquiries.
- Improve our website functionality and user experience.
- Send promotional emails, newsletters, and marketing materials (you can opt out anytime).
- Prevent fraudulent activities and enhance security.
- Comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party partners who help with payment processing, shipping, website hosting, and analytics.
- Legal and Compliance Authorities: If required by law, legal proceedings, or to protect our rights and users.
- Business Transfers: In the event of a merger, sale, or asset transfer, your data may be included.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transaction is 100% secure. Please take steps to safeguard your personal information.
5. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data.
- Opt-out of marketing communications.
- Disable cookies in your browser settings.
To make a request, contact us at support@vivaalfresco.com.
6. Cookies and Tracking Technologies
We use cookies to improve site functionality, personalize content, and analyze traffic. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have collected such data, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
For questions regarding this policy, reach out to us at support@vivaalfresco.com.